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Responsibilities

Assist customers with technical questions and concerns in a timely and efficient manner.

Gather the information you'll need to respond to customers technical inquiries as efficiently as possible.

Manage customer expectations regarding estimated response times for issue resolution.

Resolving the technical issues through Phone, chat, and email communication channels.

Meet SLAs like response and resolution times by collaborating with L2 and L3 Support.

Conduct thorough research and documentation on client technical issues.

Collaborate with members of the Technical Support team to efficiently manage client complaints and escalate as needed.

Partner with Technical Support team members on various strategic projects when needed

Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status.

Monitor usage, performance, and/or availability through monitoring tools.

Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

Skills And Requirement

Bachelor’s Degree in Computer Science Engineering (or related technical discipline)

1-2 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience

Should have knowledge of Red Hat Enterprise Linux or should have Red Hat Certification.

Good debugging skills

Passion to be a part of a hardworking and winning team

Ability to multitask in a fast-paced environment

Excellent ability to learn and articulate software-related and technical concepts

Strong active listening skills and excellent written and oral communications skills

Excellent Customer Service Orientation

Strong attention to detail when communicating with customers (verbal & written)

Ability to empathize with customers and convey confidence

Strong documentation skills

Working knowledge of SQL, Java related technologies

Responsibilities

Responsible for supporting day-to-day operations of the systems within the scope of the System Administrators Team

Assist customers with technical questions and concerns in a timely and efficient manner.

Install and maintain all Linux/Unix (Red Hat/Debian/Suse/Ubuntu/Windows) Server Hardware and Software, as well as administer and ensure server availability.

Perform security updates, optimizations, and daily reports, as well as server migration, cPanel, and Plesk account migration.

Meet SLAs like response and resolution times by collaborating with L1 and L3 Support.

Installing control panels such as Web Host Manager, Virtualmin, Plesk Panel, SolusVM, Virtualizor, and Proxmox

Troubleshooting Linux servers and applications, as well as server space, memory, and CPU consumption analysis.

Troubleshooting mail server difficulties and mail-related issues.

Patching and package administration using rpm and yum as needed.

Perform daily backups of servers, ensuring that all necessary file system and system data is successfully backed up to the appropriate storage location.

Troubleshooting of Windows Servers, Active Directory, DNS, DHCP, File / Print Server, Storage

Always maintain a professional attitude and provide excellent customer service

Resolving the technical issues through Phone, chat, and email communication channels.

Collaborate with members of the Technical Support team to efficiently manage client complaints and escalate as needed.

Monitor usage, performance, and/or availability through monitoring tools.

Document solutions for knowledge-base and bring new ideas for innovation and automation excellence into the Support team.

Skills And Requirement

Bachelor’s Degree in Computer Science Engineering (or related technical discipline)

Cloud infrastructure experience, such as AWS, Google Cloud, Azure, and others.

Should have knowledge of Red Hat Enterprise Linux or should have Red Hat Certification.

AWS Certification will be preferred

Extensive knowledge of Linux and Windows servers.

Minimum of 3+ years of relevant experience hosting websites and knowledge of WHMCS

Passion to be a part of a hardworking and winning team

Ability to multitask in a fast-paced environment

Excellent ability to learn and articulate software-related and technical concepts

Responsibilities

Manage Operation of Technical Team

Manage the day-to-day operations of various compute environments, web hosting clients and datacenters operations including accompanying supporting infrastructure

Providing Training and guiding Junior systems engineers and level 2 Engineers in the team

Ensuring smooth operation of Support system keeping the customer Satisfaction on goal

Work in a team environment to evaluate and come up with best practices and ways to improve the existing process, infrastructure, and new infrastructure buildouts.

Serves as a technical Lead for systems design, installation, configuration, and client provisioning.

Implementing new solutions for Server, Virtualization and cloud infrastructure and automation. Develop new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability, particularly in private cloud environments.

Resolution for escalated issues in support ticketing system.

Establish guidelines and methods for the installation and management of the host server operating systems, storage arrays, and other components.

Work closely with cross functional teams (i.e., Development, Support, Sales, Billing) and collaborate on optimal solutions for current and future projects

Monitors daily operations, providing maintenance and remediation of system issues.

Manage technical aspects of Partnerships with vendors like Microsoft, AWS, cPanel, Plesk etc.

Knowledge and ideas on how to build infrastructure, support & monitor and bring in efficiency in every possible way.

Demonstrates good judgment in selecting methods and techniques for obtaining solutions.

Manage Datacenter Operations to ensure smooth running of server provisioning

Perform troubleshooting leading problem-solving efforts often involving outside vendors and other support personnel and/or organizations

Ensure high availability and acceptable levels of performance of mission-critical host server resources for various clients or assigned clients.

Documentation of issues, ensuring proper SOPs and Knowledge Base.

Build tools and solutions to automate recurring tasks.

Design and implement large and complex technology projects.

Ensure Server audit and Backup of Infrastructure is done on time.

Working on escalated tickets and critical tasks

Skills And Requirement

Experience in Managing team in Linux/Cloud environment. Experience in webhosting environment is preferred

5 years of Linux (CentOS/RHEL Server) System Administrator experience in a web hosting environment.

Expert knowledge in web hosting software such as Apache, Litespeed, MySQL, and Exim.

Expert knowledge in web hosting panels like cPanel, Plesk etc.

Expert knowledge in Virtualization like KVM, OpenVZ etc.

Experience in Cloud Solutions

The ability to write shell scripts to help automate routine tasks

Familiarity with configuration management systems and the ability to write new modules and modify existing modules.

Ability to work on your own or as a team in a fast-paced and constantly changing environment.

Excellent verbal and written English communication skills

Responsibilities

Produce PHP, Laravel, CI, Java Script, Jquery, HTML, and other programming languages.

Identify and resolve CSS, HTML, and scripting compatibility issues across several platforms and browsers.

Maintain and constantly updating company’s website.

Creating efficient PHP modules and writing backend code.

Should be able to understand program flow chart, programming methods and documentation procedure.

Maintaining existing codebase, to include troubleshooting bugs and adding new features.

Collaborating with designers to provide a superior user experience

Troubleshooting application and code issues

Skills And Requirement

BCA / BSC IT / BE / ME in computer science

Working experience as a PHP Web Developer for at least two years is required.

Basic knowledge of SDLC process & Agile Technology.

Strong knowledge of PHP coding and web-based applications

Excellent knowledge of website integration and software development

Understanding of website security techniques

Excellent verbal and written communication skills

Knowledge of Wordpress and Front-end JS will have an added advantage.

Multitasking and meeting deadlines while keeping to budgets and corporate objectives

Strong analytical and problem-solving skills

Must have a good grasp of web applications and programming languages such as HTML, CSS, JavaScript, and JQuery, as well as hands-on experience with them.

Should have knowledge of API integration and webhooks, as well as OOPS concepts.

Familiarity with SQL/NoSQL databases.

Experience in Databases Programming and Administration

Good team player that is enthusiastic about delivering results

Responsibilities

Develop search engine optimization techniques to improve the company's search engine rankings.

Research SEO keywords to use throughout the company's website and marketing materials.

Set measurable goals that demonstrate improvement in marketing efforts

Monitor daily performance metrics to understand SEO strategy performance

Efficiently communicate with other marketing and business development professionals to align goals

Collaborate with others within the marketing department to manage SEO strategy

Update content and website links for maximum optimization and search engine rankings

Stay up to date with the latest SEO trends and best practices

Engage with other businesses (affiliates) over link-building opportunities, to bring in paid commission for driving customers to their websites

Use social media to distribute content and encourage more external sites to link to your content - giving you more authority Monitor the algorithms set by the search engines to keep up to date with changes.

Skills And Requirement

1 to 2 years of experience in successfully developing and executing SEO campaigns

Understanding of search engine algorithms and ranking methods

Good Knowledge of SEO tools (SEMrush, Screaming Frog, and others) and web analytics tools (Google Analytic, Webmaster tools, Google Tag manager)

Knowledge of keyword research and data mining tools

Experience with Mobile First SEO Strategies

Able to complete competitive analysis of other companies within the industry

Excellent written and verbal communication skills (email, phone, etc.)

Comfortable analyzing high volumes of data on a daily basis

Familiarity with WordPress or other content management systems

Experience with other aspects of marketing, such as customer growth and promotion, is a plus.

Knowledge of HTML/CSS

Responsibilities

Developing original content by conducting in-depth research on industry-related topics.

Content creation for blogs, articles, product descriptions, videos, email marketing, social media, and the company's website.

Assisting the marketing team in the creation of advertising campaign content.

Proofreading content for errors and inconsistencies.

Improving the readability of existing content by editing and polishing it.

Conducting keyword research and using SEO best practices to increase traffic to the company website.

Creating engaging headings and body copy that will grab the interest of the taregt audience.

Identifying business requirement and recommending new content to fill in the gaps in the company's existing content

Creating writing schedules to ensure that content draft is completed on time.

Skills And Requirement

Experience with content writing or copywriting.

Excellent writing abilities, as well as the capacity to effectively communicate and collaborate

The ability to consistently meet tight deadlines

Extensive research experience using a variety of sources

Good knowledge of the most recent marketing trends and tactics, particularly SEO

Good time management skills, including prioritizing, scheduling, and adapting as necessary

Computer skills, particularly in writing programs like Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint

Responsibilities

Prospecting leads and contacting them to offer the product or service

Organizing meetings with potential clients

Understand clients’ requirements to create effective service proposals.

Providing the client with product/service demonstrations

Seek new opportunities through networking, cold calling, and social media channels

Responding to product queries from potential customers generates new orders and accounts.

Negotiating contracts to get the best deal for both the client and the company

Maintains relationships with clients by providing support, information, and guidance, researching, and recommending new opportunities

Reviewing and reporting on sales performance

Keep track of all potential clients, follow-ups, and conversions in a database.

Meet the assigned sales goal and strive for the best outcomes possible.

Collaborate within teams to achieve better results

Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

Skills And Requirement

Bachelor’s degree preferred

2+ years of experience in direct or inside sales

Proven experience as a Sales Executive or relevant role

Proficiency in English

Excellent Microsoft Office skills

Hands-on experience with CRM software is a plus

Thorough understanding of marketing and negotiating techniques

Should be able to close sales and prospect well.

Quick learner and passion for sales

Self-motivated with a results-driven approach

Aptitude in delivering attractive presentations